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If you aren’t already familiar with this product, go through the task once just to learn the system, without attempting to evaluate anything. Start the evaluation by moving through the interface as if you’re a user trying to complete a task. Product: Banana Republic site User Group: Shoppers Task: Buying a shirt Device: Mobileī: A possible flow leading to a product page Let’s consider a simple ecommerce example to explain how the evaluation might work. It’s important to timebox this activity to make it manageable. Next, each team member should evaluate the interface on their own. One device type (desktop, tablet, mobile).One user group, if you have many with diverse needs.For your team’s first heuristic evaluation - or if you have a large, complex product - consider keeping your scope narrow to make things manageable.
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The narrower the scope, the easier and more detailed the evaluation will be. (Designed by Kelley Gordon and Kate Moran.) Set the Scope The interactive heuristic-evaluation workbook includes a reminder of each of the 10 heuristics, with space for the evaluator to write down issues and recommendations. The point of having multiple evaluators is to capture independent observations, so you don’t want team members to influence each other. If you choose to use a shared document or space (like Google Sheets or a digital-whiteboard tool), your team members should not see each other’s evaluations until their own evaluation is complete. Include screenshots of the interface and have evaluators place sticky notes directly on the elements they’re analyzing.
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That interface can be just about anything that users will interact with - including prototypes, physical products, games, virtual reality, or voice interfaces. The method can be particularly helpful early in the design process. Heuristic evaluations are useful for identifying glaring problems in an interface. To assess usability, we recommend Jakob Nielsen’s 10 usability heuristics - a set of high-level guidelines based on an understanding of human behavior, psychology, and information processing. For specialized domains or types of usability assessments, you may consider using other domain-specific ones in addition. Step 1: Prepare for a Heuristic EvaluationĪ heuristic evaluation can be conducted with any set of heuristics.